Shipping policy
Thank you for choosing Luxe Grid. We are committed to delivering high-quality products to our customers across South Africa.
Shipment Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays. If there is a significant delay in shipment of your order, we will contact you via email or WhatsApp.
Shipping Rates & Delivery Estimates
We offer reliable shipping to all provinces in South Africa.
Estimated delivery time: 7-15 business days.
Shipping Cost: Calculated at checkout based on your location.
Please note: Since we source our premium jewelry and beauty tools globally to ensure the best prices and quality, our standard delivery window is 7-15 business days.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24-48 hours.
Customs, Duties, and Taxes
Luxe Grid is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Luxe Grid is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about your shipping or need an update on your order, please contact us:
Email: luxegridsa@gmail.com
WhatsApp: +27 83 692 7740
Address: K1189 Kunatha Rd, KwaMashu, 4359, South Africa